Privecy Policy

Privacy Policy

Welcome to Clanomatic an Ondemand service and our DeepCleaning, accessible at https://deepcleaning.clanomatic.com/. We respect your right to privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our platform or services.

By accessing our website or booking our services, you agree to the terms outlined in this policy.

1. What Information We Collect

1.1 Personal Information

We may collect the following:

• Your full name
• Phone number
• Email address
• Home or service address
• Service preferences (e.g., room size, cleaning type)

1.2 Sensitive Personal Data

If required (e.g., for payment or accessibility), we may collect sensitive data such as:

• Payment details (processed securely via third-party providers)
• Special instructions related to health or hygiene needs

We collect such data only with your prior and informed consent.

1.3 Technical Data

Automatically collected data may include:

• Your IP address
• Browser type and device information
• Pages visited and time spent on our site
• Cookies and tracking pixels (see Section 5)

2. How We Collect Your Information

We collect data in several ways:

• Directly from you via forms (e.g., service request, contact forms)
• Automatically through analytics tools and cookies
• Through customer support interactions (calls, chat, or emails)

3. Why We Use Your Data

We use your personal and technical data for the following reasons:

• To schedule and deliver deep cleaning services
• To communicate with you about your bookings or support queries
• To improve our website and service offerings through analytics
• To send promotional updates, offers, or newsletters (only if you opt-in)
• To meet legal or regulatory obligations

We do not use your data for any purpose unrelated to your consent or expectations.

4. Consent and Legal Basis

When you provide us with personal or sensitive data, you are granting explicit consent for its collection and use in line with this policy. You may withdraw your consent at any time by emailing us (see Section 9).

5. Cookies & Tracking Tools

We use cookies to enhance user experience and optimize site performance. These may include:

• Essential cookies: Necessary for core functionality
• Performance cookies: Used to measure and improve site usage
• Marketing cookies: Only used if you explicitly opt-in

You can manage your cookie preferences in your browser settings at any time.

6. Sharing of Data

We do not sell, rent, or trade your personal data. However, we may share it with:

• Trusted third-party partners (e.g., payment gateways, hosting services)
• Legal authorities, if required by law or court orders
• Buyers or successors in the case of a merger, acquisition, or business transfer

All shared data is governed by strict confidentiality agreements.

7. How We Keep Your Data Secure

We implement industry-standard safeguards including:

• Data encryption
• Secure servers and firewalls
• Access restrictions to sensitive information

We regularly update our systems and review our data handling practices to ensure compliance with applicable privacy laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP).

8. How Long We Keep Your Data

We retain your information only as long as necessary to:

• Complete the service you requested
• Comply with legal or financial obligations
• Resolve any future service-related queries

If you wish to have your data deleted sooner, you may request removal (see Section 9).

9. Your Privacy Rights

As a user, you have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your data
• Withdraw consent or ask us to delete your data
• Inquire how your data is processed or shared

For privacy-related requests or complaints, please contact our Grievance Officer:

Grievance Officer
Name: Dyutiman B Garga
Email: dyutiman@clanomatic.com
Phone: +91-6366004780
We strive to respond to all requests within 30 business days.

10. Policy Updates

We may update this policy from time to time to reflect legal or operational changes. Updates will be published on this page, with the “Last Updated” date modified accordingly. In the case of material changes, we may notify you by email or via our website.

11. Jurisdiction

This Privacy Policy and any disputes arising under it are governed by the laws of India. Any legal proceedings will be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.